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Most Asked Customer Questions!Please Use and Trust Our Fitting Guides! Will the "abc" digital camera fit in this housing (the wrong one)? Common replies: We double-checked the fitting guides and they don't list a housing or rain cape for your particular model camera. Perhaps there will be one available that fits your model in the future since Ewa-Marine is constantly testing cameras/camcorders and they update their guides as they come up with new additions. The MYOMY-500 is the only model listed by the Ewa corporate site's fitting guides. There is no listing for the camera you own. We are an authorized Ewa-Marine dealer and are in agreement not to recommend any housing that is not listed in their fitting guides. These models have been tested and approved for use in the housing/s that are listed. We would be irresponsible to guess at housings that might work and would be oftentimes caught in the middle of our manufacturer and very unhappy customers. We are sorry we can't be of more help to you at this time. Silly Question and "Gag" Answer! (followed by honest answers) I am considering purchase of your product but I am wondering why it’s better than a zip-lock plastic bag. Why is the plastic bag worth $84.00? Our Gag Response: In side by side studies, the product was hands down superior to the zip-lock bag in all tests. Submersion tests or (ST) factors, zip-lock implodes almost immediately but not the product. Immersion duration test, a.k.a. (IDT) factor, zip-lock leaks almost immediately, the Ewa product did not leak. Picture quality test, (PQT) factor was much better through glass lens port of Ewa product than zip-lock. Price comparison test (PCT), the zip-lock appeared at first to be much less expensive. Subsequent implosions of zip-lock and replacement of same, cost hundred of dollars in replacement zip-locks (not to mention camera replacements) but never made it deeper than a couple of feet underwater before failure at a rate of 100%. The Ewa product did not fail thus incurring no expensive zip-lock bag or camera replacements. Camera drowning test, (CDT), in this case the zip-lock will be the superior and wise choice. The zip-lock successfully drowned every camera used in "free diving testing", (FDT factor) and proved it was far superior to the Ewa product which refused to implode or tear, thus allowing the camera to become drowned and totally ruined. I would strongly suggest the dual-ply, PVC flexible camera housing with an optical grade lens port, over the zip-lock due to this factor. Thank you for your poignant questions. We hope we've answered sufficiently. Hard vs. Soft Housings (real answers) Unlike hard housings which are sealed with sensitive O-rings, require careful maintenance and can leak without warning, Ewa-Marine housings require no such rings and their waterproof abilities are virtually independent of depth. The housings are ultra-sonic welded, UV resistant and feature their own carry strap All underwater housings are sealed via a triple stainless steel, non-corrosive screw closing rail. Easy to Maintain The Ewa-Marine flexible housing is extremely easy to maintain. There are no O-rings to maintain as found in hard housing that may contain as many as 12-18 rings (a hard housing is only as good as its O-ring seals). These rings must be constantly inspected, greased, and many times - replaced. Ewa-Marine housings only require a quick rinse in fresh water, towel dry, keep then away from sharp objects, and do not allow them to bake in the sun. Depth Although they have a practical operating depth of 30 ft., flexible housings like Ewa-Marine's can be successfully taken to hundreds of feet with absolutely no damage to the housing. The depth limitation is due to the design of the actual camcorder. For example, water pressure exerted on a flexible housing causes the housing to compress. This compression effects various protruding camera controls such as a shutter button, on/off switch, or zoom button. Those designed with greater protruding controls will be even more adversely effected with "sticking" control buttons in less depths of water. Depth operation is dependent upon the construction of the camera and not the housing. Weight Many of the Ewa-Marine flexible housings weigh less than two pounds as compared to housings weighing in at 10-20 lbs. They also serve as durable protection above water in rain and snow conditions. Housings fold for easy storage too. Air Valve and Leaking Fears We just got back into town after a weekend outing. We have a message from you regarding questions on your housing. We had to phone Ewa-Marine before they closed, and we were immediately notified that you had called them, and spoke to the Customer Service Dept., requesting a "guarantee" that your housing won't leak, and especially if you bump the air nozzle. Please relax and enjoy your new housing, put it in the bath-tub first, or a pool and get the feel of it. You will come to find that the air valve is your friend. The deeper you dive, the more air you'll add to give space inside. When "shooting the rapids" and using it above water, you would press any additional air out of the housing for best results. These housings not only work, but for the price they're awesome! Based on the "assumed information" I have at this moment, your fears are unfounded and you should not become worried about this to the point of not using your new housing. These housings do a remarkable job and we have lost ZERO cameras to "drowning failures" in the past several years. "No housing comes with a guarantee on the camera" (or that the housing won't ever break or leak), not even the >$1K+ housings guarantee this. You can purchase insurance for your camera for this specifically, if you care to however, from independent insurance companies which can also be found online. Before your opinion of the quality, and low cost of the housing sours any further, and causes you to actually believe something is wrong with it, when it is perfectly fine, let me provide a link to an independent, photography review, web page, regarding the Ewa housing (with air nozzle). The link is an independent review of the same housing, which may allay your fears. Here is the link: www . link-to-review. com There are a couple of other reviews available when using a search engine and querying phrases like "review ewa marine housing" - "ewa marine housing reviews" without quotes. Thanks for your calls and concerns, but please put your camera in the housing and get it into a tub of clear water and play around with it. You'll learn how to use the housing and get the feel of it, before you waste any precious diving time with a housing you're familiarizing yourself with (they will feel different when operating your camera in a housing), and you'll see immediately if it's going to leak (in an all clear water environment) and then your confidence in the product will buoy up. We sell these to professional movie production studios, many prestigious biological institutes and laboratories (including Disney and Smithsonian Institute among 100's of other research facilities) without a failure and no problems. One went to the South Pole on a solo expedition last year with Wave Vidmar!! Every time before you go out on a dive, just allow the bag to fill with some air and seal it. Then place it against your chest (w/o camera inside) and press gently. If there is a leak you will hear the air escaping. This is SOP for every pre-dive checklist, and assures you that your housing is not punctured, torn, or otherwise compromised. Will My Video Camera Really Fit We can only go by what the manufacturer states, and that is that your video camera has been tried, while immersed, and will work inside the housing. It will certainly feel a bit awkward for awhile since you're adding a layer of PVC. The texture is soft and a bit "rubbery". For above ground your would remove any air and get it as snug as possible. When snorkeling or diving - the water pressure tends to compress the layer of the housing to the equipment. You can buy one and after getting all the air out, go ahead and try accessing the record button. I Read Your Policies - BUT: We're very sorry but we don't accept international credit cards since we are unable to verify them. We only ship inside the USA. We appreciate your interest but can't help with anything except USA orders, credit cards and shipping. We only accept returns when notified within 10 days (7 business days) after receipt for consideration and issuance of an RMA#. With an RMA# issued we must receive it within 21 days from receipt of goods, after which all sales are final. See our Returns policy, linked in the top navigation and at the footer of every page on our site, including the checkout pages. Here is a link: to the posted returns information. |
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